Fast UK dispatch, clear delivery timelines.
This page explains our dispatch process, delivery options, tracking, and what to expect after placing a wholesale order.
How dispatch works
Simple steps from order confirmation to courier collection.
Order processing
Orders are confirmed, picked, and packed for safe shipment. Larger orders may require extra handling time.
Dispatch & handover
Once packed, parcels are handed to the courier. Tracking is shared where available.
Delivery
Deliveries are made via courier services. Delivery speed depends on the chosen service and destination.
Cut-off times
Cut-off times vary by courier and order volume. For urgent delivery needs, contact us before ordering.
- High-volume or bespoke packing may take longer
- Peak periods can impact dispatch times
- We’ll advise you if additional time is needed
Address accuracy
Please ensure delivery details are correct. Incorrect addresses can delay delivery or result in return-to-sender charges.
- Company name / building name (if required)
- Full postcode and contact number
- Delivery instructions for business premises
Choose the best delivery option
Quick overview of typical times and when each option makes the most sense.
| Service | Typical delivery time | Best for | Notes |
|---|---|---|---|
|
Standard UK Delivery
|
1–3 working days | Most wholesale orders | Tracking may be available depending on courier/service. |
|
Express UK Delivery
|
Next working day | Urgent replenishment | Order cut-off and postcode restrictions may apply. |
|
Bulk / Pallet Delivery
|
2–5 working days | Large volume trade orders | Quoted case-by-case depending on weight, destination and handling. |
|
Collection / Special Arrangements
|
Scheduled | Trade partners (by agreement) | Contact us to arrange special logistics support. |
Need exact courier pricing? Contact us with your postcode and order size and we’ll confirm the best option.
Tracking, missed deliveries & issues
We keep delivery communication clear for business buyers.
Tracking
Tracking details are provided where available. If you need tracking urgently, contact our team with your order details.
- Check tracking before contacting support (where provided)
- Allow time for courier scans to update
- Business delivery attempts may require a receiver onsite
Damaged or missing parcels
If an order arrives damaged or incomplete, contact us as soon as possible so we can support a resolution.
- Keep packaging for inspection where needed
- Provide photos and a brief description
- Include order reference and delivery address
Common delivery questions
Quick answers for wholesale buyers.
Do you deliver across the UK?
Yes — we support UK delivery. Availability and speed depend on the service, parcel size/weight and destination.
Can I request next-day delivery?
Express services may be available depending on timing and postcode. Contact us before ordering if the delivery is urgent.
When will I receive tracking?
Tracking is shared where available. Some services may not provide full tracking, depending on courier/service selection.
What if my address is incorrect?
Incorrect addresses can delay delivery or return the parcel to sender. Please double-check address details before placing the order.
Do you support bulk/pallet orders?
Yes — bulk and pallet shipping is supported. Costs and delivery times are quoted case-by-case based on the order and destination.
Need a delivery quote for a bulk order?
Contact our team with product categories, quantities and delivery postcode — we’ll advise the best shipping option.
