Wholesale terms that are clear & practical.
These Terms & Conditions govern your use of the Matop Deal UK website and the supply of goods. Our service is primarily business-to-business (B2B) for trade buyers, resellers and organisations.
At a glance
- Orders are subject to availability and confirmation.
- Prices may exclude VAT unless stated; delivery varies by service.
- Report delivery issues promptly so we can help.
Questions about terms? Email: [email protected]
Acceptance of these terms
By using this website or placing an order/enquiry with Matop Deal UK (“we”, “us”), you agree to these Terms & Conditions. If you do not agree, please do not use the website or place orders.
Who we supply
Matop Deal UK primarily supplies business customers including retail shops, ecommerce sellers, resellers, offices, schools and repair centres. Where consumer-style rights may differ, B2B terms apply.
Orders
- All orders are subject to stock availability and our acceptance/confirmation.
- We may refuse or cancel an order if stock is unavailable, pricing is incorrect, or fraud is suspected.
- You are responsible for providing accurate delivery details and contact information.
Pricing & VAT
- Prices are shown as wholesale pricing and may be subject to change without notice.
- VAT treatment depends on your business status and applicable tax rules.
- If a pricing error occurs, we may cancel the order and refund any payment made.
Payment
- Payment methods and terms may vary depending on order size and customer profile.
- Orders may require cleared funds before dispatch.
- Where credit terms are agreed (if applicable), payment must be made within the agreed timeframe.
Delivery
Delivery times are estimates and can vary by courier, destination, and order volume. See our Delivery Information page for details.
- Risk may pass to you upon delivery (or attempted delivery) depending on courier arrangements.
- Please inspect deliveries promptly and report issues as soon as possible.
- Incorrect addresses may result in delays or extra charges.
Returns & refunds
Returns are handled according to our Returns & Refund Policy. Trade returns may differ from consumer returns.
- Contact us before returning items for approval and instructions.
- Items must be unused and in resalable condition unless faulty/damaged on arrival.
- Refunds/credits are processed after inspection and approval.
Faults & warranty
If an item is faulty or arrives damaged, contact us promptly with your order reference and evidence (photos where relevant). We may offer replacement, repair, credit, or refund depending on the case and product type.
Liability
To the maximum extent permitted by law, our liability is limited to the value of the goods supplied. We are not liable for indirect or consequential losses (including lost profits, lost business, or interruption).
Intellectual property
The website content, branding, logos and design are owned by Matop Deal UK or licensed to us. You may not copy, reproduce, distribute, or exploit site materials without written permission.
Website use
- Do not misuse the website, attempt unauthorised access, or introduce malware.
- Do not use the site to infringe third-party rights or engage in unlawful activity.
- We may restrict access if misuse is suspected.
Privacy
We process personal data in accordance with our Privacy Policy and cookie preferences in accordance with our Cookie Policy.
Governing law
These terms are governed by the laws of the United Kingdom (or the relevant UK jurisdiction where applicable). Disputes will be subject to the jurisdiction of the appropriate courts.
Changes to these terms
We may update these Terms & Conditions from time to time. The latest version will be posted on this page and will apply from the date of publication.
Contact
For questions about these Terms & Conditions, contact: [email protected].
Need help before placing a wholesale order?
Contact our team with your product categories, quantities and delivery postcode — we’ll guide you clearly.
