Your privacy, handled responsibly.

Overview

Matop Deal UK (“we”, “us”) respects your privacy. This policy describes how we collect and use personal information when you visit our website, contact us, or place business enquiries and orders.

This policy is intended for UK/EEA-style privacy requirements (GDPR/UK GDPR). If you are accessing the site from another region, your rights may differ.

What information we collect

We collect information you provide and basic technical data needed to operate the website.

How we use your data

• Respond to enquiries and provide customer/business support.
• Process orders and coordinate delivery and fulfilment.
• Improve website performance, security and usability.
• Send business communications where relevant and permitted.

We do not sell personal data to third parties.

Legal bases for processing (GDPR/UK GDPR)

Depending on the situation, we rely on one or more of the following lawful bases:

• Consent — for optional cookies (analytics/marketing) and certain marketing communications.
• Contract / steps to enter a contract — to respond to requests and support ordering/fulfilment.
• Legitimate interests — to operate and improve our services (balanced against your rights).
• Legal obligation — where required by law (e.g., record-keeping).

Cookies & tracking

Cookies are small files stored on your device. We use essential cookies to run the site and, with your consent, may use optional cookies to measure performance or marketing effectiveness.

• Strictly necessary — security, basic functionality (always enabled).
• Analytics — site usage measurement (optional, consent-based).
• Marketing — advertising measurement (optional, consent-based, if used).

Sharing your data & third-party service providers

We may share data with trusted service providers (processors) only where needed to run the business and website. Examples may include hosting providers, email services, couriers/logistics, and payment providers.

Payment details are handled through secure payment processing systems where applicable. We do not store full payment card details on our servers.

Data retention

We keep personal data only as long as necessary for the purpose it was collected for, including responding to enquiries, supporting trade relationships, and meeting legal requirements.

• Enquiry records: kept as long as needed to manage the enquiry and relationship.
• Order/transaction records: retained for accounting and legal requirements where relevant.
• Cookie preferences: stored in your browser and can be changed anytime (see Cookie Policy).

Your rights

Under GDPR/UK GDPR, you may have the right to:

• Request access to your personal data.
• Request correction of inaccurate data.
• Request deletion (where applicable).
• Restrict or object to certain processing.
• Request data portability (where applicable).
• Withdraw consent at any time (for consent-based processing).

To submit a privacy request, email [email protected].

Data security

We use appropriate technical and organisational measures to protect data against unauthorised access, alteration, disclosure or destruction. No system is 100% secure, but we work to keep protections strong and up to date.

International transfers

Some service providers may process data outside the UK/EEA. Where this happens, we take steps to ensure appropriate safeguards, such as contractual protections and approved transfer mechanisms.

Contact

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact: [email protected].

If you believe your data protection rights have been infringed, you may also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local supervisory authority.