Frequently Asked Questions
Quick answers for wholesale buyers.
Browse common questions about ordering, delivery, returns, payments, and business support. Use the search bar to find answers fast.
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Ordering Help
Wholesale buying support
Delivery Support
Dispatch & tracking info
Fast Response
Business-first enquiries
Buyer Confidence
Clear trade policies
FAQ Library
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Do you sell to the public or only businesses?
We primarily support B2B customers such as retail shops, ecommerce sellers, resellers, offices, schools and repair centres.
How do I place a wholesale order?
Contact our team with the items or categories you need, quantities and delivery postcode. We’ll confirm availability and pricing, then guide you through ordering.
Can you help with bulk orders or repeat purchasing?
Yes — we can support bulk orders and repeat purchasing. Share the product list and quantities and we’ll advise on supply, lead times and delivery options.
Do you deliver across the UK?
Yes — we support UK delivery. Delivery times depend on the service selected, parcel size/weight, destination and courier availability.
When will I receive tracking information?
Tracking is provided where available. Some services may have limited tracking depending on courier/service selection. If you need tracking urgently, contact our team with your order details.
Can I request express / next-day delivery?
Express delivery may be available depending on timing and postcode restrictions. If delivery is urgent, contact us before ordering so we can confirm the best option.
What if my order arrives damaged or incomplete?
Contact us as soon as possible with your order reference, a short description and photos where relevant. Keep packaging for inspection if needed.
Do you accept returns?
Returns depend on the product type and condition. Please see our Returns Policy for full details, and contact us if you have a specific case to review.
How do payments work for wholesale orders?
Payment methods and terms can vary depending on order size and business requirements. Contact us with your order details and we’ll confirm the available options.
What information should I include in my enquiry?
Include product category or item list, quantities, delivery postcode, and any required timeline. This helps us respond faster with accurate pricing and availability.
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Didn’t find your answer?
Contact our team with your product category, quantities and delivery postcode — we’ll respond with clear next steps.
